Frequently Asked Questions
Find quick answers to common questions about our platform
To create an account, click on the "Sign Up" button at the top right corner of our website. You'll need to provide your email address, create a password, and verify your email. Seller accounts require additional business information.
We accept multiple payment options including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Mobile Money (M-Pesa, Airtel Money)
- Bank Transfers
- Pay on Delivery (select areas)
Delivery times vary by location:
| Location | Estimated Delivery |
|---|---|
| Nairobi | 1-2 business days |
| Other Major Cities | 3-5 business days |
We offer a 14-day return policy for most items. Items must be unused, in original packaging, and with all tags attached. Some items like perishables and personal care products are final sale.
Still have questions?
Can't find what you're looking for? Our support team is ready to help.
Contact Support